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About
WOW Laundry provides a premium app and web-based laundry, ironing and dry cleaning pickup and delivery service. It is an easy, convenient, time saving and affordable way to take care of all your laundry and dry cleaning tasks.
User
Generate orders and maintain different order status.
Generate promotional offers and schemes from Admin panel
Detailed reporting system with daily, monthly and annual reports
Delivery boy tracking system
Order capping logic for different regions in the city
Create packages for customers
Schedule a wash on available time slots
Check order history and status
Purchase packages and earn benefits
Refer friends and get WOW Cash
Check Daily pickup and delivery
Take order from the application at the time of pickup
Deliver the clothes,take customer signature on the app and mark order as delivered
Check history of Pickup/Delivery done
Challenges
Integrating a smooth order system in the Admin panel
Developing a pricing logic for different order types and delivery types
Restricting the orders based on availability of staff in particular area
Order tracking at each stage and transparency with the customers
Solutions
We developed the order module in such a way that it can you used to track and manage all the details related to the order, which required a lot of brainstorming and technical expertise
Based on the different type of clothes, washing types, delivery types and add-ons a robust logic was developed and integrated which was not complicated for customers to analyze
Based on the challenges which were faced during operations an intelligent system was developed to limit the number of orders based on availability of delivery staff in particular area
It was very important to track the status of order at each stage and to maintain transparency with the customers. This was handled through different application for user, delivery staff, in-house staff and Admin Panel
